We consistently strive to ensure the safe delivery of your isopods and springtails.
REQUIREMENTS FOR SPECIFIC TEMPERATURES
Under 40º
We will ship if you certainly insist and encourage to have your order held for pickup, but we cannot guarantee live arrival. (heat and phase packs included)
Between 40º and 55º
We can guarantee live arrival as long as your package is shipped to a hold for pickup location. (heat and phase packs included)
Between 55º and 80º
We can guarantee live arrival, whether to your home or held for pickup, no matter what. (heat/ice and phase packs included, when necessary)
Between 80-95º
We can guarantee live arrival as long as your package is shipped to a hold for pickup location. (ice and phase packs included)
Over 95º
We will ship if you certainly insist, and encourage to have your order held for pickup, but we cannot guarantee live arrival. (ice and phase packs included)
VALID PICKUP LOCATIONS
- USPS Office
- UPS Store
- Any verified UPS Access Point
- Local FedEx Ship Center
My isopods/springtails have arrived, but I see very little movement, or they appear to be deceased. What do I do?
Take photos, as up close and clear as you can, and send them over to us via text message at 201-834-6024 or e-mail them to us at doa@iso-flora.com with your order number.
- Package must be brought inside within 1 hour of the mail carrier’s timestamped delivery
- Any DOA (dead on arrival) must be reported within 2 hours of the mail carrier’s timestamped delivery to your home/business
- Any DOA must be reported within 24 hours of the pickup location’s timestamped ‘ready for pickup’
If the package was delivered to your home/business and temps were outside of 40-80° in your area at the time of delivery, we cannot process your order as a DOA claim for a refund/re-ship.