We consistently strive to ensure the safe delivery of your isopods and springtails.
Requirements for Specific Temperatures
Under 40º
We will ship if you certainly insist and encourage to have your order held for pickup, but we cannot guarantee live arrival. (heat and phase packs included)
Between 40º and 55º
We can guarantee live arrival as long as your package is shipped to a hold for pickup location. (heat and phase packs included)
Between 55º and 80º
We can guarantee live arrival, whether to your home or held for pickup, no matter what. (heat/ice and phase packs included, when necessary)
Between 80-90º
We can guarantee live arrival as long as your package is shipped to a hold for pickup location. (ice and phase packs included)
Over 90º
We will ship if you certainly insist, and encourage to have your order held for pickup, but we cannot guarantee live arrival. (ice and phase packs included)
VALID PICKUP LOCATIONS
- USPS Office
- UPS Store
- Any verified UPS Access Point
- Local FedEx Ship Center
My order has arrived, but I see very little movement, or appear to be deceased. What do I do?
After confirming your order qualified for our Live Arrival Guarantee, take photos, as up close and clear as you can.
You can either text these photos along with a photo of your invoice sheet to 201-834-6024, or e-mail them to us.
Any possible DOA needs to be reported within 1 hour of the mail carrier's timestamped arrival.
For orders that were held for pickup, any possible DOA needs to have been picked up within 24 hours of the pickup location's timestamped package arrival, and be reported within the hour after your receipt of the package.
If the package was delivered to your home/business and temperatures were outside of 40-80º in your area a the time of delivery, we cannot process your order as a DOA claim for a refund/re-ship.